Firstly we hope that all our Australian customers stay safe, comfortable and healthy in this highly challenging time of masks, restrictions and curfews.
Many of you are asking if we are still able to deliver if you order now during lockdown. The answer? Absolutely! Ambient Lounge® Australia are fully open for business as (un)usual. We are proudly delivering happiness and comfort to Aussie households daily with contactless, premium hygiene, ethical protocol.
Customers have been thanking us for making their new normal stay-at-home lifestyle more bearable and even enjoyable for interiors, outdoors and their pets.
Answer: Our Ambient Lounge filling factory depots (and central Melbourne warehouse) also manufacture polystyrene products for medical and supermarket industries - critical in this Coronavirus crisis. Our filling depot not only should but must stay open; as instructed and approved by the Australian government.
Answer: We are operating a skeleton staff with rotating shifts of one person at a time in the warehouse - all other staff (such as customer service) are asked to work from their home. Our logistics staff are practicing the highest levels of hygeine & take a mandatory temperature reading pre shift.
All of our Deliveries are via Australia Post and Amazon Australia via contactless delivery system. During this time signatures are not required and distances are maintained. Drivers also wear protective clothing such as gloves.
Answer: Yes. (via Afterpay) Afterpay approved customers are able to break up their payments so they can lounge now and pay later. Afterpay approvals are subject tho their platform rules.
Answer: We despatch next day and still deliver most non-modular items and filling (such as Butterfly Sofa, Avatar Lounge, Twin couch, Satellite Twin Sofa) within 1-4 days - anywhere in Australia. It's possible in some case to have small delays for country areas and longer distances. Modular orders in Melbourne and Sydney take 1-2 weeks and Brisbane, Perth, Adelaide, Tas modular orders can take a little longer.